Seven Seas Society FAQ

Q: The programme is based on eligible nights.  How are eligible nights determined?
A: All full-fare, onboard nights from 2001 forward are included in the programme.

Q: Where can I get more information about the benefits offered?
A: Complete details on our Loyalty Programme and eligibility requirements for each level are mailed to you once per year and are published in our Cruise Atlas.

Q: How can I join the programme?
A: Anyone who has completed a sailing with us automatically becomes a member of the Society and starts receiving benefits right away.

Q: How can I find out my tier and what benefits I'm entitled to?
A: Guests may request information by emailing us at marketing@rssc.co.uk

Q: I live outside the UK.  Are there any differences in the programme or benefits?
A: There are no differences in the programme or benefits on board for guests who live outside the U.K.

Q: If I become eligible for a higher benefit tier while I'm on board, when can I take advantage of the additional benefits?
A: Your new tier benefits take effect at the conclusion of your cruise and will apply for all future sailings with us. If you are on back-to-back sailings, your new tier will take effect at the beginning of the second voyage.

Seven Seas Society Benefits Questions

Q: Can you explain the complimentary transfers in the Titanium Tier Level?
A: The transfers are PRIVATE car transfers when it is "to and from home" if you live within a 50 mile radius of the pier. If you don't live within 50 miles, transfers from airport to pier and from pier to airport are provided. Our transfers to the ship from the airport are worldwide - for embarkation and disembarkation - We provide complimentary transfers on embarkation from the airport to the pier and from the pier to the airport on disembarkation  - these transfers may not be private if other guests are on the same flight or similar arrival time. We only provide transfers to the pier on embarkation day from the airport and to the airport from the pier on disembarkation day. We do not provide transfers to and from hotels to the pier.

Q: If certain benefits are not used on the cruise, will guests be credited?
A: No, the programme does not allow for guests to be credited for unused benefits.

Q: Can I "buy" additional nights to get to a higher tier?
A: Additional nights cannot be bought or transferred from another account.

Q: Is everyone in my travelling party eligible for the same benefits I get?
A: When someone who is not a Seven Seas Society Member travels in the same suite as you, they are eligible for the benefits you receive.

Q: Complimentary Pressing and Laundry Services are available at my tier.  Does this include Dry Cleaning?
A: Complimentary Pressing and Laundry Services DO NOT include Dry Cleaning. This service is available for all guests at a reasonable charge.

Q: What is the Seven Seas Society Advisory Board?
A: The Board consists of a number of Regent Managers who welcome input from our Seven Seas Society members on future itineraries as well as other recommendations. Feedback may be requested through mailings, online surveys or at face-to-face meetings (optional) during a cruise.

Q: What are examples of "Exclusive Gold & Platinum Activities"? 
A: Examples of these exclusive activities include: speciality dinners, unique access to lecturers and Spotlight speakers, exclusive backstage tours, etc...

Q: On the longer voyages such as World Cruise, South America and Asia Pacific cruises, will there be separate events for Gold, Platinum and Titanium Tiers?
A: Gold, Platinum and Titanium Tier events may be combined with special events already incorporated in the longer voyages.

Q: What is the Platinum Customer Advisory panel?
A: Private panel discussions with Platinum members will be conducted throughout the year - on selected sailings, in select cities and online - details to be announced.

Q: How are the Priority Reservations for restaurants and the spa made?
A: Priority Reservations for restaurants and the spa may be made online and on board. Guests will be prioritised according to their tier level.

Q: May I make reservations for more than one night in a specialty restaurant?
A: We offer at least one reservation in each alternative restaurant per cruise segment. On shorter cruises (7 days or less), this cannot be guaranteed but we will do our utmost to accommodate all requests.  

Q: May I make a spa appointment for every day?
A: We offer at least one confirmed spa appointment.  On shorter cruises (7 days or less), this cannot be guaranteed but we will do our utmost to accommodate all requests.