Cruise Questions

General Reservations Questions

Q: What is the dress code on board the ships?
A: Shipboard attire ranges from Country Club casual to informal to formal. Country Club casual (resort-style attire) is appropriate for daytime on board or ashore. Shorts are not appropriate after 6 p.m. in any of the public rooms or lounges. Guests are asked not to wear bathing suits in the restaurants and lounges at any time. Evening attire can be Country Club casual, informal (sport coat and tie recommended), or formal (black tie optional). Evening dress codes begins at 6 p.m.

Q: How can I find the dress code for each sailing?
A: Depending on your itinerary the dress code varies by ship and location. In your documents it states how many formal nights there are, and once on board, the suggested evening dress code is listed on the front page of your ship's daily newsletter.

Q: I am in cabin 816 on the Mariner. Why do my bag tags say deck 8F?
A: The F means Forward deck which helps in the loading of bags on the pier.

Q: Can I book my cruise online?
A: Not at this time.

Q: Do we provide wheelchairs to passengers?
A: No, they would have to provide their own, except in an emergency.

Q: Should pregnant guests have any special documentation?
A: Pregnant women should consult with their doctor prior to sailing with Regent Seven Seas Cruises as we cannot offer pre-natal care on board any of our vessels. Regent Seven Seas Cruises will not accept any guest if she is (24 weeks) 6 months or more into the pregnancy at the time of sailing due to the lack of neo-natal care facilities onboard.
Those guests under (24 weeks) six months must provide RSSC with a written doctor's permission prior to sailing that states she is "fit to travel by sea and air (if RSSC booked their air)". This must be forwarded to Adminstration, Beresford House, Town Quay, Southampton, Hampshire, SO14 2AQ or fax 023 8083 9150. Please reference the Guest's name, ship name and sailing date. This permission must be dated within 30 days of the cruise departure date.
The Master in conjunction with the Ship's Doctor has the right to deny boarding if in his professional opinion there may not be adequate shore side medical facilities available in port during their cruise.

Q: What is your smoking policy?
A: While we will always give smokers a warm welcome on our ships, we also recognise the need to restrict where smoking is permitted so as not to cause discomfort to, or provide a health or safety hazard for, the majority of our guests who do not smoke. Cigarette smoking is not permitted in any enclosed dining areas, whether it be the ships' main dining rooms or the alternate dining venues. Cigarette smoking is only permitted in designated areas of the outdoor Pool Grills.

Q: What is your policy about additional gratuities?
A: Gratuities are included in the cruise fare for all RSSC vessels. If guests feel strongly about expressing their gratitude to the crew, they should be encouraged to make a donation to the Crew Welfare Fund at the Purser Office. This money is utilised for crew parties and events.

Q: What is "open seating?"
A: You can dine whenever, wherever and with whomever you choose during regular dining hours. In some of the alternative restaurants, reservations are recommended.

Q: Where can I find the day-to-day itineraries?
A: Under the Our Cruises section.

Q: After I make a reservation, when do you need a deposit?
A: A 15% deposit is due within 72 hours, final payment is due 90 days prior to sailing. However, there are exceptions; World Collections and Paul Gauguin require a 20% deposit. Final payment is due 100 days prior to sailing.

Q: How long does it take to get your brochures?
A: Brochures should be received 10-14 business days after the request. Visit the Order brochure(s) section to request RSSC brochures.

Q: Are children allowed? And what about children's fares?
A: Children under the age of 18 must be accompanied by a parent or other responsible adult over the age of 21.  RSSC may restrict the number of children on board.  RSSC is unable to accept infants less than one year of age.

Q. Are there special children's fares?
A: For special pricing, contact Reservations at 023 8068 2280 as the information varies for each ship and sailing date.

Q. Are there special activities for children?
A. Our Club Mariner program is designed for different age groups from toddlers to teens, and is supervised by specially trained counsellors. Club Mariner is available on select sailings only. Please ask your travel professional for details.

Pricing and Policy Questions

Q: What is included in the cruise fare?
A: Regent Seven Seas cruise fares include all onboard gratuities; complimentary beverages including select wines and spirits served throughout the ship; complimentary 24-hour room service menu; complimentary in-suite dining including selections from the main dining room during dinner hours; in-suite refrigerator replenished daily with soft drinks, beer and bottled water; Butler service in Category B suites and above; in-suite bar setup in Butler suites; choice of multiple open-seating dining venues; iPod® music system in all Butler suites (Bose®, speakers in top three suite categories); WiFi hotspots; in-suite movie channels and DVDs; 1:1.6 crew per guest ratio - among the highest at sea; spacious, all oceanview suites and staterooms, most with balconies; space ratios from 60 to 71.5 - among the highest at sea; and self-service launderettes (excluding Paul Gauguin and Minerva).

Q: Are past guests eligible for any discounts?
A: Seven Seas Society members, or guests who have sailed with us before, are eligible for savings on select voyages. Some restrictions may apply.

Q: What is the pricing policy on combination cruises?
A: A number of cruises may be combined. When combining voyages, take the best available per guest fare from each voyage and subtract a 5% combination savings. Select sailings (such as those on 2-for-1 promotion, World Cruise, South America or Grand Pacific combinations) are not eligible for the 5% combination savings. If a 2-for-1 sailing is combined with another that offers free air or an early booking savings, the 5% combination savings is applicable. Selected sailings may also offer combination savings of greater than 5%.

Q: How is 2-for-1 pricing calculated?
A: 2-for-1 pricing is calculated from the full brochure fare (not including early booking savings) or first guest fare. The 2-for-1 applies to all categories unless otherwise noted. 2-for-1 promotions may be capacity controlled, subject to availability.
 

Q: How is pricing handled for triples/quad occupancy?
 A: The third or fourth adult in any deluxe or penthouse suite is 50% of the minimum category fare after early booking or 2-for-1 savings has been applied. Third and fourth guests in named suites will pay the minimum category fare. Third and fourth guests do not qualify for free air on free air or What a Fare Deal promotions. Standard air add-ons apply. Children ages 11 and under in any category pay 50% of the minimum category fare.
 
Q: What is your pricing policy for singles?
 A: Standard single supplements are typically 100% for named suites, 75% for Penthouse suites and range from 10-40% for deluxe suites and are capacity controlled and may be raised at any time. Exceptions may apply.
 
Q: Are there any governmental fees that may apply?
 A: NAFTA/INS fees apply to cruises terminating in the U.S. or San Juan and are charged as follows:
$4.75 per person for cruises limited to US ports, Canada, Mexico, Bermuda or the Caribbean Islands
$12 per person for cruises visiting or beginning at a port outside of the above
Rates are subject to change at any time.

Q: Do you have a standard cancellation policy?
 A: Cancellation of bookings must be made in writing to the Company. All tickets issued must be returned together with the notice of cancellation. Your notice of cancellation will take effect when it is received at our offices. The cancellation charges applicable are in accordance with the following scales:-

Period prior to departure date when notice of cancellation received by the company:

All Cruises (except World Collections and Sectors and all Paul Gauguin Cruises)
Booking date up to 70 days  15% (Loss of Deposit)
69-30 days   25% of holiday price
29-15 days   50% of holiday price
14-0 days   100% of holiday price

World Cruise and Sectors and all Paul Gauguin Cruises
Booking date up to 91 days  20% (Loss of Deposit)
90-75 days   50% of holiday price
74-0 days   100% of holiday price

Cancellation charges are strictly enforced.
All refunds are subject to incurred costs for hotel, air and ground services where applicable. Once flights are confirmed, airline tickets will be issued immediately. Charges may apply to any amendment, cancellation or upgrade to any air, land and hotel programmes. We are unable to provide refunds for guests failing to bring travel and health documents as required. You may be able to reclaim these charges (less any applicable excess) under the terms of your insurance policy. Changes of holiday date are subject to cancellation penalties.

Fuel Surcharge Policy Questions
How and where does Regent buy their fuel around the world?

Since our ships travel around to world to over 300 ports, we purchase fuel in a variety of places. We buy fuel by the metric ton and burn different types of fuels in our operation. There are price fluctuations in different regions of the world and the price is impacted by seasonality and demand factors.

Seven Seas Society Program Questions

Q: Where can I find answers to my questions about Seven Seas Society procedures, statements and benefits?
A: Please see the list of Frequently Asked Questions in the exclusive Seven Seas Society section.

Air/Sea Questions
Q: Can I be confirmed on the same flights as my friends and family, and will there be a fee charged to do so?
A: At the time of booking, please ask Reservations or your travel consultant to cross-reference your booking with your friends and family.  RSSC will do everything possible to confirm your flights together. 

Operations Questions
Q: When are documents sent out?
A: Approximately 14 days prior to the sailing. 

Q: May I pre-purchase transfers for my disembarkation?
A: Return transfers must be arranged on board with the tour desk and will be billed to your shipboard account.

Q: Can I pre-book shore excursions online?
A: Shore Excursions are now able to be requested online.

Smoking Policy
Q: What is your smoking policy?
A: While we will always give smokers a warm welcome on our ships, we also recognise the need to restrict where smoking is permitted so as not to cause discomfort to, or provide a health or safety hazard for, the majority of our guests who do not smoke. Cigarette smoking is not permitted in any enclosed dining areas, whether it be the ships' main dining rooms or the alternate dining venues. Cigarette smoking is only permitted in designated areas of the outdoor Pool Grills.